Support
Help & questions
What you need to use TapeHeart, answers to common questions, and how to reach us.
What you need
An iPhone
Minimum iOS version coming soon.
Apple Music
An active Apple Music subscription to make tapes and play songs in full.
A connection
An internet connection to search, send, receive and stream.
Frequently asked
Getting started
Do I need Apple Music?
Yes. TapeHeart uses Apple Music to search for songs and play them. You'll need an active Apple Music subscription to build tapes and listen to songs in full.
Does TapeHeart work with Spotify or other music services?
No. TapeHeart works with Apple Music only.
Which devices can I use?
iPhone. Minimum iOS version coming soon.
How much does TapeHeart cost?
Free. In-app purchases may be added later. Apple Music is a separate subscription from Apple.
Making tapes
What are Side A and Side B?
A tape has two sides. Side A plays first; when it ends, you flip to Side B. In TapeHeart, Side B is shown as the striped back of the ribbon.
How long can a tape be?
You choose a length when you start: 23, 30 or 45 minutes per side, like classic C46, C60 and C90 cassettes.
What's a liner note?
A short note you attach to a specific song. It appears when that song plays, so you can explain why it's there.
Can I edit a tape after I've sent it?
Yes. You can edit a tape after you've sent it.
Giving & receiving
How do I send a tape?
When your tape is ready, tap "Tie it up & give" and share the link in Messages or any app you like.
What does the person I send it to need?
They need the TapeHeart app and an Apple Music subscription to hear songs in full. Your note, tracklist and liner notes are always readable.
What if a song isn't available where they live?
Some songs aren't available in every country. The tracklist and your notes still show, and the unavailable song is marked so nothing is changed without them knowing.
Account & privacy
Who can see my tapes?
There are no public profiles or feeds. A tape is for you and the person you give it to. Read the Privacy Policy.
How do I delete my account?
You can delete your account in the app or by contacting us. See Delete your account for steps.
Still stuck? Write to us.
A real person reads every message. We usually reply within 2–3 business days. Include your iPhone model and iOS version if something isn't working.